RETURN POLICY

We understand there may be a need to exchange or return one of our designs.  Please contact us within 14 days, either by email: jm406@mtbison.com, or by phone/text 406-920-9600, Customer pays return shipping costs, and all returned items must be insured for full value with a tracking number.  As a small company we offer refunds/exchanges IF we are contacted within 14 days of delivery. Otherwise we will offer in-store credit. All custom orders that are returned (example: Bison Ranch Sweater) receive in-store credit only. We are happy to discuss fit and are willing to make adjustments to most knitted items without extra charge.  Please call or email to discuss your needs. Read our page: How to Care for Montana Bison Wool, for best care practices regarding your purchase.  We may deduct a cleaning or repair charge if returned item is damaged or smells of perfume, aftershave, cigarette smoke, or other strong odors.